FAQ


Shipping

Canada

Canada under $150 order value - $10 

Canada over $150 order value - FREE

Canadian orders usually take 1-4 business days to arrive.  

All Canadian orders are sent via Canada Post Expedited shipping which has tracking included. Once your order has shipped, you will receive an e-mail with a tracking number for your shipment, if applicable.

USA

Flat rate - $30

US orders are shipped via Canada Post to United States Postal Service after being processed through Customs. US orders can take up to 10-14 business days to arrive.

Unfortunately, we don't offer order tracking for US orders - Please email hello@jacksonrowe.ca if you would like to upgrade your shipping service & we will do our best to accommodate your request . 

International 

Flat rate - $30

International orders are shipped via Canada Post to your country's national postal service after being processed through Customs. Be advised that International orders take a considerable amount of time in transit, usually about 2-4 weeks depending on where you are in the world.

Unfortunately, we don't offer order tracking for International orders - Please use the 'Contact us' page if you would like to upgrade your shipping service & we will do our best to accommodate your request . 

Please check your shipping address!

Please note: If an order is returned to us by our mail carrier due to an incomplete or invalid shipping address being entered at checkout, there will be an additional shipping charge to the customer for the second shipping attempt. Please re-check your address at checkout!

Customs & Import Duties

Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.

Taxes

If you're in Canada, you will be charged the appropriate tax for your province (HST or PST) plus the GST. US orders are subject to Customs and duty fees as well as whichever state taxes apply to your order.

Returns & Exchanges

If the product you ordered doesn't fit, is unsatisfactory or defective, you have within 30 days of the date of purchase to exchange or return it for a product of equal or lesser* value or a full refund excluding the original shipping costs. PLEASE NOTE: ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.

Before you proceed please ensure that you meet the conditions required for a return or exchange:

  • The product(s) have not been washed.
  • The product(s) are not worn or damaged.
  • The original packaging is intact and included.

To exchange an item(s):

  1. Please email us at hello@jacksonrowe.ca
  2. Include your original Order Number and let us know the item, colour, and size you'd like to get as a replacement.
  3. Send the item back to:**
    Jackson Rowe - ADDRESS TO BE ADDED
  4. You'll receive an e-mail to let you know that your replacement item(s) has been shipped.

To return an item(s):

  1. Please email us at hello@jacksonrowe.ca
  2. Let us know why you'd like to return the item and include your Order Number.
  3. Send the item back to:**
    Jackson Rowe - ADDRESS TO BE ADDED
  4. Once we've received and processed the return, you will be reimbursed the full amount of your item.

* You'll be reimbursed the difference if it is of a lesser value.
** The customer is responsible for the shipping charges associated with returning the item(s) back to Jackson Rowe.